Welcome to Giles Photography & The Frame Works • Eau Claire, Wisconsin
“Do we have to have our pictures taken at a specific time?” No. Families may be photographed any time during our normal studio hours which are Tuesday through Friday, 9am to 5pm. If you would like your family portrait created on the weekend or after hours, additional fees will apply.
“Do we need to make an appointment?” Yes! Our studio operates by appointment only. Please call ahead to ensure that we have a session available for you and your family.
“When do we get to see the photographs?” Immediately following the session.
“When do we order?” We encourage that you order immediately following the session, but you do have up to seven days to make your decisions. Beyond seven days our studio will not be held responsible for your unordered images.
“How long does it take after we order to get our finished portraits?” This varies by season. We average around five weeks for families year-round. We will, of course, contact you if your portraits get done any earlier. We also can rush orders for an additional fee if there is an immediate need for the portraits.
“Is there a minimum order?” There is not a minimum order.
“How do we know when our final order is ready to be picked up?” We will either give you a call or drop you a note in the mail. Let us know which you prefer at your session. Make sure you give us the appropriate method of contact if this is a surprise for someone.
“What do I do when my portraits are ready?” We will call you as soon as your portraits are ready or send you a notification via mail. No part of your order can be picked up without being paid for in full. Orders left at the studio for 30 days past your initial notification may be subject to a $3 per month storage fee. The studio will not be responsible for orders left at the studio beyond 60 days.
“What if I want my order shipped to me?” If you would like your final order shipped you via UPS, please let us know. There is a $10 shipping and handling fee per shipping location. This fee also includes product insurance. The order must be paid in full prior to shipping.
“What if I get my final order back and there is something wrong with my order?” Tell us! Please! We want you to love your family’s portraits. Anything less is unacceptable. You have the right to return or exchange your portraits if you are unhappy with them. All you have to do is bring in everything you want replaced and we will take care of the rest. We want to make sure you are happy with your final portrait, so just be honest.
“What is all this stuff about copyrights?” The images you purchase are property of Giles Photography. The images are protected by the revised U.S. Copyright Statute of January 1, 1978 (Title 17 of the U.S. Code) and may not be copied (either photographically or on a copy machine), scanned, or reproduced in any way without written permission of the photographer. Permission to copy may be granted upon payment of a minimum copy charge of $500 per original image for any photographic reproduction. Illegal reproductions are punishable by federal law.
“But I bought it, so it’s ours...right?” No. You purchased copies of the image. Giles Photography retains all rights to the original image.
“What if I have more questions?” Your questions are important to us. We are available to answer your questions during our normal studio hours at 715.834.2993 or toll free at 877.TW.GILES (877.894.4537). We are open Tuesday through Friday, 9 am to 5 pm. You can leave a message 24 hours a day or you can e-mail us at info@gilesphoto.com with any questions and we’ll be sure to get back to you as soon as possible! You can also use our
request info button too.